1. An Introduction

At Neurodiversity in Mind (a trading name of Neural Education Ltd, Company No: 16324448), we value the privacy of everyone we interact with.

This Privacy Policy explains how we collect, use, process and protect your personal information and data, to ensure transparency and compliance with the law.

It also explains how we process personal data when you use our website, join our WhatsApp Communities or engage with our services.

This Privacy Policy also applies to the Neurodivergent Events and Open Network (NEON) Community and related activities, currently operated by Neurodiversity in Mind.

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2. Personal Information

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​Neural Education Ltd (trading as Neurodiversity in Mind) is the Data Controller for the personal data described in this Privacy Policy. 

If you have any questions regarding this policy or how we process your personal data, please contact us at: info@neurodiversityinmind.co.uk 

We may collect and process the following types of personal data:

 
i.    Information Provided by You

You may provide us with personal information, such as:

•    Name
•    Contact details (email address, phone number, address)
•    Information shared through our forms, emails, or phone conversations

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ii.    Information Collected Automatically

When you visit our website, we may automatically collect:
•    Technical data (e.g., IP address, browser type and version, operating system)
•    Behavioural data (e.g., pages visited, time spent on pages, clickstream data)
 

iii.    Information From Third Parties

We may receive your information from sources such as:
•    Social Media Platforms, such as Facebook, Instagram, LinkedIn
•    Apps and systems such as Wix, Brevo, Mail Chimp or other systems
•    Event platforms and systems
•    Referrals from other Organisations or individuals

 
iv.    Our use of your Personal Information

We use your personal data to:
•    Provide the various services you request
•    Facilitate communication with freelance workers, such as Trainers and Coaches who deliver our services
•    Enhance and improve our website and various services
•    Contact you about events, useful information and for you to provide feedback

v.    Sharing Data with Third Parties

To deliver our services effectively, we may share your information with third parties, such as freelancers/contractors who are engaged by Neurodiversity in Mind.

These third parties act under strict Confidentiality Agreements and adhere to Data Protection Regulations (GDPR) to safeguard your information.

When you work with one of our freelancers/contractors, they will send you their own Contract, Privacy Policy and other relevant policies and documents.

vi.    Processing Information outside of the UK

Some of the organisations and service providers we use may process personal data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect personal data in accordance with UK data protection law. 

vii.    Protecting Your Information

We implement robust measures to ensure your personal data is secure, including:
•    Encryption of sensitive data
•    Controlled access to systems
•    Regular reviews of security Policies and Procedures

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3.    Our Website

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Like most Websites, our website uses cookies to enhance functionality, improve user experience, and help us understand how visitors interact with our site. Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use:

•    Essential Cookies: Necessary for the website to function properly.
•    Performance Cookies: Help us analyse how users interact with our site, allowing us to improve its functionality.
•    Functionality Cookies: Enable personalised features, such as remembering your preferences.
 
You can disable cookies or manage your preferences through your browser settings. However, please note that disabling certain cookies may affect your experience on our site and limit some functionality.
 
For more information about cookies and how to manage them, please refer to your browser’s help section.

 

4.    WhatsApp Communities, Groups and Messaging

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We may use WhatsApp to communicate with members, participants, volunteers, partners, and other individuals involved in our activities.

Where you choose to join a WhatsApp Community or Group operated by us, we will process your phone number and WhatsApp account information for the purpose of facilitating communication, sharing information about events, activities, support opportunities, and community engagement.

By joining a WhatsApp Community or Group, you acknowledge that:

•    Other members may be able to see your phone number, profile name, profile photo, and any information you choose to share through WhatsApp. 
•    WhatsApp is operated by Meta and processes personal data in accordance with its own privacy policies. 
•    Messages sent within groups or communities may be visible to other members of that group or community. 
Participation in WhatsApp groups and communities is entirely voluntary. You may leave a group or community at any time.

We will only use your contact details for the purposes described in this Privacy Policy and will not add you to WhatsApp groups or communities without your knowledge.

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5.    Our Use of a Personal Mobile

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In some cases, authorised staff, trustees, directors, volunteers, or community facilitators may manage WhatsApp Communities, Groups, and related contact information using devices under their control.
Appropriate security measures, including device passwords and account security controls, are used to protect personal data. Access to member information is limited to those who require it for the operation of our services and activities.

6.    Lawful Basis

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We process personal data under one or more of the following lawful bases:

i.    Consent, where an individual has freely given their agreement for us to process their personal data.
ii.    Performance of a Contract; 
iii.    Compliance with our Legal obligations; 
iv.    Legitimate interests pursued by Neurodiversity in Mind, where communication is necessary to support participation in our services, activities, events, or communities or community programmes.

 

Provided these do not override your rights and freedoms.

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7.    Retention

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We retain personal information only for as long as necessary to provide services, fulfil legal and regulatory obligations, resolve disputes, maintain business records, and protect our legitimate interests. Different categories of information may be retained for different periods depending on their purpose.

We will retain WhatsApp contact information only for as long as necessary to provide our services, manage community participation, meet legal obligations, or maintain appropriate records. Contact details will be removed when no longer required or upon request where applicable.

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8.    Changes to this Policy

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We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or other appropriate channels. The latest version will always be available on our website.

9.    Complaints

 

If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information can be found on the Information Commissioner's Office website.

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10.    Your Rights

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You have the right to:
•    Access the personal data we hold about you
•    Correct any mistakes or inaccuracies in your information
•    Request deletion of your data, where applicable
•    Object to certain types of processing, such as direct marketing
•    Withdraw your consent at any time
 
To exercise these rights, please contact us at: info@neurodiversityinmind.co.uk.

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Version No: 1.2
Last Updated: July 2026
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